Terms of Service

1. Acceptance of Terms

By accessing or using the New Jersey Drain Pro website (newjerseydrainpro.com), calling our phone number (862) 388-8649, or engaging our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services after changes constitutes acceptance of the revised terms.

2. About Our Services

New Jersey Drain Pro provides professional drain and sewer services to residential and commercial customers throughout New Jersey. Our services include, but are not limited to:

• Sewer camera inspection with HD recorded footage
• Drain line cleaning (power snake and hydro-jetting)
• Mechanical root removal from sewer lines
• Main sewer line cleaning (house to street connection)
• Grease line cleaning for kitchens and restaurants
• 24/7 emergency drain backup response

All services are performed by licensed and insured technicians. We are a fully licensed New Jersey plumbing contractor with active credentials and full liability insurance coverage.

3. Service Scheduling and Appointments

3.1 Booking

You may book services by:

• Calling (862) 388-8649 — live answer 24/7
• Completing the online contact form on our website
• Sending a text message with your address and service needs

3.2 Appointment Windows

We provide estimated arrival windows based on your location and service urgency:

• Emergency calls: Typically 2–4 hours for active emergencies in our core service area
• Standard bookings: Same-day or next-day availability
• Scheduled maintenance: Flexible appointment times including evenings and weekends

3.3 Cancellations and Rescheduling

We understand plans change. Please notify us as soon as possible if you need to cancel or reschedule:

• More than 24 hours notice: No cancellation fee
• Less than 24 hours notice: A $50 cancellation fee may apply
• No-show: Full service fee may be charged for missed emergency appointments

4. Pricing and Payment

4.1 Upfront Estimates

Before any work begins, we provide a clear cost range based on the service type and complexity. Our standard pricing is:

• Standard drain cleaning: $150 – $450
• Sewer camera inspection: $200 – $350
• Main sewer line cleaning: $300 – $600
• Root removal (mechanical): $250 – $500
• Grease line cleaning: $200 – $450
• Emergency drain backup: $175 – $500

4.2 Final Pricing

Final charges may vary from estimates based on:

• Actual job complexity and time required
• Accessibility challenges (buried cleanouts, tight spaces)
• Additional materials or equipment needed
• After-hours or holiday service premiums

We will always inform you of any price changes before proceeding with additional work.

4.3 Payment Methods

We accept:

li>Cash
• Personal or business checks
• All major credit cards (Visa, MasterCard, American Express, Discover)

Payment is due upon completion of service unless otherwise agreed in writing.

4.4 Late Payment

Invoices not paid within 30 days may incur a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend future service for accounts with unpaid balances.

5. Warranties and Guarantees

5.1 Service Warranty

New Jersey Drain Pro warrants that all services will be performed in a professional and workmanlike manner by qualified technicians. Our standard service warranty covers:

• Drain cleaning: 30-day guarantee against the same blockage recurring in the same drain line (excluding new obstructions)
• Camera inspection: Accurate diagnosis and recorded footage provided
• Root removal: 30-day guarantee on mechanical cutting work

5.2 Warranty Limitations

Our warranty does not cover:

• New blockages caused by improper use (flushing wipes, grease disposal, etc.)
• Pre-existing structural damage to pipes (cracks, collapses, bellies)
• Damage caused by third-party construction or landscaping work
• Issues in lines not serviced by New Jersey Drain Pro

5.3 Warranty Claims

To make a warranty claim, contact us within the warranty period at (862) 388-8649 or info@newjerseydrainpro.com. We will schedule a follow-up inspection at no charge to assess the issue.

6. Customer Responsibilities

By booking our services, you agree to:

• Provide accurate contact and property information
• Ensure safe access to work areas (clear obstacles, secure pets, unlock gates)
• Disclose known hazards (asbestos, lead, electrical risks, buried utilities)
• Be available or designate a responsible adult (18+) to authorize work
• Maintain a safe work environment for our technicians

7. Property Access and Permissions

By scheduling service, you grant New Jersey Drain Pro and our technicians permission to:

• Enter the service address at the scheduled time
• Access relevant plumbing fixtures, cleanouts, and utility areas
• Use necessary equipment on your property
• Document work with photos or video for quality assurance

For rental properties or commercial buildings, you confirm that you have authority to authorize plumbing work and that all necessary landlord or management approvals have been obtained.

8. Limitation of Liability

To the fullest extent permitted by law:

• New Jersey Drain Pro’s total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question
• We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, property damage not directly caused by our negligence, or emotional distress
• We are not responsible for pre-existing conditions that are revealed during service (e.g., cracked pipes, illegal plumbing connections, code violations)
• Our liability for damage to landscaping, flooring, or finishes is limited to repair or replacement of the directly affected area

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

9. Website Use

9.1 Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of New Jersey Drain Pro or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

9.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Submit false or misleading information through our forms
• Use automated systems to scrape or harvest data from our site

9.3 Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, accuracy, or practices of these sites. Your use of third-party sites is at your own risk.

10. Governing Law and Disputes

These Terms of Service are governed by the laws of the State of New Jersey, without regard to conflict of law principles. Any dispute arising from these terms or our services shall be resolved in the state or federal courts located in Bergen County, New Jersey.

Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us at info@newjerseydrainpro.com or (862) 388-8649. We are committed to resolving issues fairly and promptly.

11. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

12. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and New Jersey Drain Pro regarding the use of our website and services, superseding any prior agreements or understandings.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

We aim to respond to all inquiries within 1 business day.

Ready to Book Service?

Call (862) 388-8649 for 24/7 emergency drain and sewer services across New Jersey.